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Look. Listen. Learn. Improve.

Four things a great district manager does on every store visit. uKnomi does them in every restaurant, on every shift, on every transaction.

Look and Listen

Observe what actually happens at the point of service

Look — Vision AI
Reads service flow as it happens and recognizes returning guests anonymously. No license plates. No identity stored.
Listen — Conversation AI
Hears the greeting, the offer, the courtesy and the operational barriers spoken in the moment — “the shake machine is down,” “we’re out of onion rings,” “that was a big order.” Audio is transcribed and analyzed on the device in the restaurant, and deleted once the learning is extracted. It does not leave the store.
A drive-thru lane seen from above. Each waiting vehicle is outlined by the system and labelled with how long it has been in the lane — 3:21 at the speaker post down to 0:41 at the back — and sound waves show the order conversation being picked up at the board.
Most restaurant analytics start with data a system already recorded. uKnomi starts with what happened in front of the guest — the part no system was watching.
Schedule a Pilot See it against your own baseline, in your own restaurants.

Learn

Turn signals into intelligence

Both streams join what your existing systems already know — POS, menu, loyalty, back-office, timers, weather and guest reviews. Those signals become guest and operational intelligence, answering four questions:

  • What happened?
  • Why did it happen?
  • How does performance compare?
  • What should the team do differently?

uKnomi learns continuously from your strongest restaurants, identifies the behaviors behind their results, and helps every other restaurant put those practices to work.

Your best restaurants already do something the rest don’t. uKnomi finds it — the behaviors behind the numbers, not just the numbers — and turns it into what each other restaurant should work on next. Every restaurant sees where it stands against the network and what would close the gap.

A central unit with lit cables running out to the systems a restaurant already has: a camera, a crew headset, a point-of-sale screen, a digital menu board, a drive-thru timer, a loyalty app, a reviews feed and a back-office dashboard.

Improve

Act while the outcome can still be changed

In the moment
When service begins to drift, the Coach responds — a nudge to the crew member who can change it, before the next guest is affected.
When it persists
uKnomi alerts the right general or district manager, with the root cause already attached.
When it recurs
Recurring issues become attention items with the fix that closes them: coaching a specific person, closing a process gap, or resolving an operational problem.
Not a report next week. Not a guest complaint next month.

The Coach, on the floor

A screen above the point of sale

It sees and hears service as it happens, and guides the team in the moment.

  • Greet the guest warmly
  • Recognize and thank a returning loyalty member
  • Respond when a guest has been waiting
  • Keep the line moving
  • Remember the limited-time offer
  • Correct a service behavior before it affects the next guest

Coaching is timely, constructive and designed to improve performance without disrupting service. When the line backs up, selling cues trim themselves automatically — a faster line beats one more upsell.

Talk to Sales
A crew member in a headset looks at a screen mounted above the counter. It shows live order, drive-thru and total times against their targets, an upsell alignment figure, a camera view of the lane, and a highlighted alert: the line is backing up, start outside order taking.

The Management Assistant

One assistant, two scopes

For the general manager

The Coach is already on the floor with them, so the Assistant works the longer horizon.

  • What is driving restaurant performance
  • Which service behaviors are improving or declining
  • How the restaurant compares with the broader network
  • Which team members need recognition or coaching
  • Which operational barriers require attention

Instead of searching through reports, the general manager knows where to focus and what to do next.

A tablet on a counter headed Your priorities. Across the top: traffic, daily sales, total time and accolades. Below, a ranked attention list — a critical out-of-stock, order-to-exit above target at lunch, upsell alignment well under target, and headset audio issues.

For the district manager

Across a district, the same assistant answers a wider set of questions.

  • Which restaurants need attention
  • Why performance is changing
  • Which problems continue to recur
  • What those problems may be costing the business
  • Where their time will have the greatest impact

Every restaurant on one timeline, helping district managers prioritize visits, conversations and corrective action.

A phone held in a car, headed Your district today. Four restaurants are listed by priority with a trend on each — lunch drive-thru times rising and worsening over three days, repeated out-of-stock mentions, a greeting rate below standard, and one restaurant recovering.
Schedule a Pilot Agree what success looks like up front, then measure it.

Four pillars on one operational foundation

  • Service Flow

    Real-time visibility that drives the right service decisions. Consistent speed, more cars through peak, fewer drop-offs, order accuracy and quality.

    Consistent speed · order accuracy · quality

  • Suggestive Selling

    Contextual, guest-aware selling cues that protect flow. Daypart, LTO, repeat-guest, weather and inventory aware. Higher check size, steady attach.

    Higher check size · steady attach

  • Guest Interaction

    Personalized, contextual moments that build connection. Greeting, courtesy, recognition of returning guests. Loyalty and repeat frequency.

    Loyalty · repeat frequency

  • Digital Engagement

    Loyalty sign-ups, offers, reviews, app and digital menu boards.

    Reviews · sign-ups · offers

Operational Intelligence — the foundation that supports all four

Process, equipment, inventory, out-of-stock, staff and system barriers detected from conversation, vision and your operating systems — with no extra data entry. Each one surfaced with the reason behind the number it moved. uKnomi also detects exceptional performance, so the right behaviors get reinforced.

Common questions

Is this another system to manage?

No. Insights are pushed to your team, not searched for.

Will it slow down service?

No. Selling cues trim automatically when the line backs up.

Is this a rip-and-replace?

No. It layers onto your existing video, audio, POS, timers and loyalty. A light footprint we install.

Is it just more metrics?

No. Root causes and behaviors, tuned to the goals that matter in your business.

Is this surveillance?

No. Guests are recognized anonymously and no license plates are stored. Conversation audio is transcribed and analyzed on the device in the restaurant, then deleted — it does not leave the store, and nothing is retained without your agreement. uKnomi reads service, not people.

Does it replace my managers?

No. It makes the managers and crews you already have more effective.

Activated to fit your operation

uKnomi is a set of capabilities we combine into the exact solution for your priorities, your stack and your restaurants.

  • Fits your operations

    Only the capabilities that match your priorities. Start where the biggest opportunity is.

  • Fits your stack

    Layers onto existing video, audio, POS and loyalty. No rip-and-replace.

  • Grows with you

    The AI gets smarter and new capabilities are introduced as we learn your business.

Prove the value in your restaurants

Start with a structured, measured pilot, built to prove the value in weeks.

Schedule a Pilot Talk to Sales